Community guidelines

1. Be honest #

• Real listings. An event, course or online session must be real, and its name, date, time, venue or link, line-up, price and what is included must be accurate. Do not list an event you do not plan to hold, and do not change it after selling in a way that misleads buyers.
• Real reviews. Reviews and ratings must come from real experience. Fake, paid, copied or traded reviews, and reviews that attack a person rather than describe an experience, are not allowed. Do not post anyone's personal details.
• Real identity. Do not pretend to be another person, organization or brand, or give false details to open or run an account.
• Real information. Do not spread false or misleading information, such as fake news, hoaxes or invented claims about events, products or health.
• Fair numbers. Do not fake, buy or inflate followers, reach, engagement, ratings or sales.

2. Keep people safe #

• Threats and violence. No serious threats of harm, and nothing that incites or glorifies violence or dangerous activities. No graphic or gory violence that is shocking or distressing to viewers.
• Bullying and harassment. No persistent, targeted or abusive behaviour that aims to intimidate, threaten, shame or hurt someone, whether in a review, a question, a message, a comment or at an event.
• Hate. No content that promotes discrimination, prejudice or hatred against people because of race, ethnicity, caste, religion, gender, sexual orientation, disability or other attributes, and no hateful symbols or groups.
• Dangerous organisations and terrorism. No support for, promotion of, or recruitment for terrorist, extremist, organised-crime or hate groups.
• Self-harm. No content that encourages or promotes suicide, self-injury or eating disorders, unhealthy weight-loss practices or body shaming. If you are in distress, please reach out to someone you trust or a local helpline.
• Children. Anything that is harmful to children, or sexual in any form involving minors, is banned and is reported to the authorities.

3. Nudity, sexual content and intimate images #

• No nudity, sexual activity or explicit or pornographic material.
• No sharing of intimate or explicit images of a person without their consent, and no threats to do so.
• Event listings and ads for adult-age events must follow the age and entry rules in the listing and must not use explicit imagery.

4. Illegal and restricted things #

You must not list, sell, advertise or promote any of the following, and we may remove it:

• illegal drugs or substances, weapons, and counterfeit or stolen goods;
• illegal gambling or betting, pyramid or multi-level schemes, and misleading investment offers;
• human trafficking, animal cruelty, and anything that breaks Indian law or the law where the event takes place;
• items or services that need a licence or approval you do not have.

Brands that sell alcohol, drugs or other restricted categories also have limits on ads and on accepting ticketprix coins. The ads rules are in Advertisers.

5. Scams, spam and abuse of the platform #

• Scams and fraud. No phishing, impersonation of ticketprix or an organizer to take money, fake events or pay links, or any attempt to deceive or defraud. We never ask for your OTP, PIN or card password.
• Spam. No unsolicited or repeated promotion, and no messages to people who have not agreed to hear from you. Organizers must honour opt-outs at once.
• Black-marketing. No reselling tickets above the price paid, bulk-buying to resell, or using bots or scripts to buy. See Transfers, resale and black-marketing.
• Rewards abuse. No fake or duplicate accounts, self-referrals, fake bookings or refund abuse to earn Coins, scratch cards, referrals or coupons.
• Interfering with the platform. No bypassing security, scraping, or overloading our services, and no sharing logins, join links or protected course content.

6. Respect other people's rights #

• Do not post content that infringes copyright, trademark or other intellectual property. Only upload posters, photos, music, video and course material you own or have permission to use.
• Do not share other people's personal information, or record or share a live session or course unless the organizer allows it in writing.
• If you believe your rights are infringed, tell us using the steps below.

7. Ads and creator content #

• Every ad on ticketprix is labelled Sponsored, with Why this ad and Report this ad links. Ads must not hide or imitate the label, and must be truthful and follow the ads policy.
• Creators must clearly disclose paid or sponsored promotion, for example with a paid partnership label, and must not make claims they cannot back up.
• Organizers' messages and broadcasts must be lawful, truthful and sent only to people who have agreed or who booked that event.

The full ad and creator rules are in Advertisers and Creators.

8. At events and in live online sessions #

• Follow the venue's and the organizer's rules, and the instructions of staff and security.
• Treat other attendees, performers, staff and volunteers with respect. Organizers and venues may refuse or end entry for unsafe, disruptive or unlawful behaviour, without a refund.
• In a live online session, keep your seat to yourself, use your real name, and keep chat respectful. Do not record, copy, stream or share the session.

9. What we do about each kind of content? #

10. How to report something? #

1. In the product. Use Report this ad under an ad, or the report option on a listing, review or message where you see it.
2. By email. Write to support@ticketprix.com with the page address or a description, what is wrong and which rule or law it breaks, and how we can reach you.
3. To the Grievance Officer. For unlawful or infringing content, write to the Grievance Officer below. For an infringement, say that you are the owner or authorised to act and that your report is made in good faith.

We acknowledge complaints about content within 24 hours and aim to deal with them within 15 days. Complaints about content that shows a person's private parts, nudity or sexual acts, or that impersonates a person, are acted on within 24 hours. The full process is in Grievance redressal and takedown.

Grievance Officer

Muthaiah Thiagarajan

Phone

044 40115066

Email

muthu@sporfy.com

Company

Sporfy Technologies Private Limited, Sporfy Activity Centre (SAC01), opp. to MNC Matriculation School, Velayutham Nagar, Muthalipalayam, Neelambur, Tamil Nadu 641407

11. What happens if a guideline is broken? #

• We may remove or limit content, hide a listing or review, or disable a feature.
• We may cancel tickets or rewards, withhold payouts, and suspend or end an account.
• We may cooperate with the police and other authorities, and act on court orders and government notices.
• We may act first and look into it after. Where we can, we tell the person who posted it and let them reply.
• Repeat or serious violations lead to the end of the account.

12. If you disagree with a decision #

If we remove or limit your content or account and you think we are wrong, reply to our message or write to support@ticketprix.com and ask for a review. A person will look at it. You can also write to the Grievance Officer, and you may appeal to the Grievance Appellate Committee under the Intermediary Rules where they apply.

13. Contact us #

Support

support@ticketprix.com

Phone

044 40115066, Monday to Saturday, 10 AM to 6 PM Indian Standard Time

WhatsApp support

+91 8925890714

You can also contact us from the site.