Terms of Service

1. Who we are and what ticketprix is? #

ticketprix is owned and operated by Sporfy Technologies Private Limited, whose registered office is at Sporfy Activity Centre (SAC01), opp. to MNC Matriculation School, Velayutham Nagar, Muthalipalayam, Neelambur, Tamil Nadu 641407. In these terms, "ticketprix", "we", "us" and "our" mean Sporfy Technologies Private Limited and, where the context needs it, its subsidiaries that provide the Platform.

ticketprix offers these products. Which ones apply to you depends on how you use the Platform.

Marketplace for buyers

Find and book tickets for events, nightlife, marathons and sports meets, expos and exhibitions, shows, attractions and tours. Join live online events. Buy courses and on-demand content. Receive m-tickets with a QR code, use seat plans, pay by pay link, reserve with pay at venue where offered, and apply coupons.

Rewards for buyers

ticketprix coins, scratch cards and other game rewards, daily rewards, referrals, trophies and store vouchers.

Publisher console for organizers

Tools to list and sell events, courses and online events, set tickets and prices, take payments, scan entries, message attendees, run settlements and payouts, and connect your own payment gateway on plans that allow it.

Organizer websites

Websites for an organization or a single event that run on ticketprix infrastructure, including white-label sites on your own domain.

Imai and Idhal

Imai is the AI copilot for organizers and brands. Idhal is the AI assistant that helps buyers find events and get answers.

Ads platform for brands

Self-serve ads, offers inside rewards, and creator campaigns, paid from a prepaid wallet.

Creator programme

Profiles for creators and influencers, a marketplace of requests from brands and organizers, deals, tracking links and payouts.

Partner programmes

Affiliate partners who bring organizers, country and channel partners who run ticketprix in a market, and partners who accept ticketprix coins or supply vouchers through our APIs.

1.1 Our role in each product #

• When you buy a ticket, the organizer is the seller of the event and the person responsible for it. ticketprix provides the listing, checkout, ticket delivery and payment collection, and may collect payment on the organizer's behalf.
• When we collect money for an organizer, we do so as the organizer's payment collection agent. Paying us for an order discharges your payment to the organizer for that order.
• For courses and online events, the organizer provides the content and the session. We provide the checkout, the player or join page and the access controls.
• For ads, creators and partners, we provide the platform and the tools. The advertiser, creator or partner is responsible for their own content, claims and conduct.
• As an intermediary, ticketprix hosts content that others provide. We are not the author of that content.

2. Definitions #

These words have the same meaning wherever they start with a capital letter.

Platform

The ticketprix websites, mobile apps, mobile webviews, the publisher console, the ads console, the creator and partner portals, organizer websites we host, our APIs, and the messages we send.

Buyer or you

A person who browses, books, registers for or attends something through the Platform.

Organizer

A person or organization that lists and sells an Event on the Platform, and is responsible for organising, promoting and delivering it.

Event

Anything listed for booking: a concert, nightlife night, marathon, sports meet, expo, exhibition, show, attraction, tour, workshop, virtual or hybrid event, course or on-demand content.

Ticket

Any right of entry or access: a paid or free ticket, pass, registration, RSVP, delegate pass, voucher, wristband, m-ticket (a mobile ticket with a QR code), or a course enrolment.

Order

A booking you make for one or more Tickets, together with the payment and the fees and taxes for it.

Convenience Fee

The booking, convenience or internet handling charge shown at checkout for using the Platform. It is separate from the ticket price.

Brand or Advertiser

A business or person that buys ads, offers or creator campaigns on the Platform.

Creator

A person who promotes brands or Events on the Platform for payment, such as an influencer.

Partner

An affiliate partner, a country or channel partner, or an integration partner who accepts ticketprix coins or supplies vouchers.

Coins

ticketprix coins that you earn and can use at checkout or in the coin store.

Rewards

Scratch cards, wheels, slots, daily rewards, offers, trophies, vouchers and similar items issued through the Platform.

Content

Anything a user puts on the Platform: text, images, video, event pages, reviews, questions, notes, ad creatives, profiles and links.

Business User

An Organizer, Brand, Creator or Partner.

3. Your agreement with us #

You accept these terms when you create an account, place an Order, tick a box that refers to them, or use the Platform in any way. If you do not agree, do not use the Platform.

3.1 Documents that apply #

• These terms, which cover every product.
• The Privacy Policy, which explains how we handle personal data.
• The Return and refund policy and the cancellation rules of the Organizer for each Event.
• The Community guidelines, which say what can be reported, blocked or restricted.
• The pricing page, which sets out the plans, fees and add-ons for Organizers.
• The Event's own terms and conditions, which the Organizer sets and which you see before you pay.
• Any signed or on-screen agreement for a Business User, such as the affiliate agreement, a country partner contract or an ads order.

If two documents conflict, the more specific one wins for that subject. A signed agreement with a Business User wins over these terms for that Business User. The Organizer's Event terms govern the Event itself. These terms govern the Platform.

3.2 Business Users #

If you accept these terms for a company or other organization, you confirm that you are authorised to bind it. In that case "you" includes the organization.

4. Eligibility and age #

• You must be at least 18 and able to enter a binding contract under Indian law to create an account, place an Order or open an Organizer, Brand, Creator or Partner account.
• People under 18 may attend suitable Events. A parent or legal guardian must make the booking, accept these terms, and stay responsible for the child.
• Some Events, including nightlife and some shows, have an age limit. Many venues check age at the door. Bring original photo ID. Accepted ID can include a passport, driving licence or national ID card such as Aadhaar. The Organizer or venue decides what ID it accepts.
• You must not use the Platform if you are barred from doing so by law.
• You are responsible for checking entry rules before you buy: age, dress code, gender-specific entry, health or safety conditions, and items you may not bring.

5. Accounts, sign-in and security #

• Sign-in. You sign in with a one-time password (OTP) sent to your mobile number, WhatsApp or email. There is no password to remember.
• True details. Give accurate and current name, email address and mobile number. Tickets and messages go to these details. We may ask for proof to verify them.
• One account per person. Do not create several accounts to get around limits, offers, referral rules or a suspension. Business Users may have one account for each person but must not share one person's sign-in.
• Security. Do not share your OTP. Log out of shared devices. You are responsible for what happens under your account unless it was caused by our failure to protect it.
• Tell us. If you think someone else got into your account, write to support@ticketprix.com at once.
• Other people's details. If you book for someone else or enter their details, you confirm that you have the right to do so and that they know.
• Messages to your number. Tickets and updates are sent to the number or email you used to sign in. If you lose access to that number or email, tell us so that we can help you recover your tickets.

You can close your account any time from the You section of your account (Delete my account). Deleting an account removes your profile and your coins after a final check. It does not cancel an Order you have already placed, and it does not remove records we must keep by law.

Our right to suspend or end accounts is in Suspension and termination.

6. Buying tickets #

6.1 How a booking works? #

1. You choose an Event, date, ticket type and number of tickets. For some Events you choose seats on a seat or layout plan.
2. We hold your tickets or seats for a short time while you check out. A countdown shows how long. If the hold ends, the tickets go back on sale.
3. You enter attendee or participant details if the Event needs them, apply a coupon or Coins if you wish, and see the full amount.
4. You pay. When payment succeeds we confirm the Order and send your Tickets.

An Event page or checkout screen is an invitation to buy. We or the Organizer can decline an Order, for example for a pricing error, a technical error, suspected fraud or a breach of Event rules. If we decline an Order after you paid, we refund you in full.

6.2 Price, fees and taxes #

• The ticket price is set by the Organizer. It can change before you book. The price at checkout is the price you pay.
• A Convenience Fee (shown as "Booking & Convenience fee") is added at checkout for the Platform. The amount is shown before you pay, and it can differ by Event or plan.
• Taxes, including GST where it applies, are shown at checkout or on the invoice. Payment gateway charges, where they apply, are shown before you pay.
• Free Events have no ticket price. A free Event may still ask you to register.
• Prices are in the currency shown on the Event page.

6.3 Payment #

• You can pay with the methods shown at checkout. These can include cards, UPI, net banking, wallets and international payment methods. Which methods you see depends on the Event and the Organizer.
• Payments are processed by third-party payment gateways. Today these include Cashfree, Juspay, PayU, Razorpay and Stripe, and an Organizer on a plan that allows it may use its own gateway. The gateway's own terms apply to the payment step.
• We do not store your full card number. Where a saved-card option is offered, the payment gateway holds it.
• You must use only payment methods you are allowed to use. We may cancel Tickets bought with a lost or stolen card, or without the account holder's permission, and we will not refund the person who made that payment.

6.4 Failed and duplicate payments #

• If money leaves your account but you get no confirmation, wait a short while. Many payments confirm late. If you do not get a ticket, write to support@ticketprix.com with the payment details.
• If a payment is taken but the Order cannot be confirmed, or you are charged twice for the same Order, we refund the extra or unconfirmed amount in full to the original payment method.
• Refund timing depends on your bank or payment provider after we send the refund.

6.5 Pay at venue and pay links #

• Some Events let you reserve and pay at the venue. A reserved place is not a paid ticket. You pay the Organizer directly, on the Organizer's terms. The Organizer may release reservations that are not paid for in time.
• An Organizer or ticketprix, on the Organizer's behalf, may send you a pay link. The link is for the named Order only and may expire. Pay only through links on ticketprix pages or sent from official ticketprix or Organizer channels. We never ask for your OTP, PIN or card password.

6.6 Coupons and offers #

A coupon or offer works only on the Events, dates, ticket types and amounts it names, and only until it expires. Organizers and ticketprix can limit how many times it can be used. The rules for Coins and Rewards are in Coins, offers, coupons and rewards.

6.7 Order confirmation and invoices #

• We send your Tickets as m-tickets by email, SMS or WhatsApp to the details you gave. They also appear under Tickets in your account.
• You are responsible for giving a working email address and a WhatsApp-enabled number, and for checking your inbox. If a message does not reach you, your Tickets are still in your account.
• A tax invoice for the Order is available under Tickets and invoices in your account. The invoice shows who is the supplier for each part of the amount.

6.8 Events beyond anyone's control #

If an Event is cancelled, moved or changed because of natural calamity, government order, public safety, or another cause beyond reasonable control, the Organizer decides how to respond. See Cancellations, postponements and refunds. ticketprix is not liable for those causes.

7. m-tickets, entry and venue rules #

• One scan per ticket. Each QR code admits the holder once. After it is scanned, a second scan is refused. Do not post your QR code on social media. Anyone who scans it first may get your seat.
• Protect your ticket. Treat an m-ticket like cash. We do not replace lost, stolen or copied tickets and we do not refund them. We can re-send a ticket to the number or email on the Order.
• ID and proof. At entry the Organizer, venue or ticketprix may ask for photo ID, or the card used to pay, especially for age-restricted Events.
• Venue rules. Every Ticket is issued subject to the rules of the venue and the Organizer. These can include search and security checks, banned items (food, drink, cameras, recording gear, selfie sticks, weapons and anything unlawful or dangerous), re-entry rules, last admission times, seating rules and dress codes.
• Right of entry. The Organizer and venue can refuse or end entry for a breach of rules or for unsafe, disruptive or unlawful behaviour. In those cases you are not entitled to a refund.
• On time. Arrive in good time. Some Events refuse late entry, and last admission is often earlier than the end of the Event. A missed or late entry is not a ground for a refund.
• Attending is your choice. Once you buy, the responsibility to attend is yours. No refund is due only because you could not attend.
• Recording. Organizers and venues may photograph, film or record an Event, including crowds and entrances. By attending you accept that you may appear in that material. Raise any objection with the Organizer. Using cameras or recording gear yourself may be banned.
• Risk. You attend at your own risk. The Organizer and the venue, not ticketprix, run the Event and its safety.

8. Transfers, resale and black-marketing #

• Tickets are not exchangeable for other Tickets or Events, unless the Organizer allows it.
• You may pass a Ticket to a family member or a friend, but never for more than you paid. Check that the Organizer's rules allow transfers for that Event.
• You must not resell Tickets, offer them on another site, or sell them for commercial gain. This includes selling above face value, bulk-buying to resell, using bots or scripts to buy, and any "black-marketing".
• If we find that Tickets were bought or sold in breach of this section, we can cancel them. The Ticket becomes invalid for entry, and we will not refund the buyer or the seller.
• Some Events have resale or transfer rules set on the seat plan or in the Event terms. Those rules apply too.
• We may limit the number of Tickets per person, per payment method or per device to stop abuse.

9. Cancellations, postponements and refunds #

9.1 Who decides? #

The Organizer sets the cancellation and refund policy for its Event when it lists it. For example it may be no refund, a partial refund, or a full refund inside a stated window. You see this policy before you pay. Please read it. Refunds are the Organizer's decision, and ticketprix carries them out. Our Return and refund policy page gives the general position.

• If the policy says there is no refund, there is none, except where we refund you under the sections on failed payments and declined Orders, or where the law gives you a right.
• Tickets are not refundable only because your plans changed, you cannot attend, you arrive late or you are refused entry.
• Nothing in these terms takes away a right you have under the Consumer Protection Act, 2019 or the Consumer Protection (E-Commerce) Rules, 2020.

9.2 If an Event is cancelled or postponed #

• The Organizer decides whether to cancel, postpone or change an Event and how to refund. Its decision about natural calamities or other causes beyond anyone's control stands.
• If an Event is cancelled, the Organizer decides if the refund is for the ticket price, the whole Order, or something else, based on its Event terms. The Organizer can start refunds from its console.
• If an Event is postponed or moved, your Ticket normally stays valid for the new date. The Organizer's policy says if a refund is available if you cannot attend the new date.
• We will tell you about an Organizer's cancellation or postponement using the details on your Order when the Organizer tells us.

9.3 The Convenience Fee #

When an Organizer cancels or postpones an Event, ticketprix does not refund the Convenience Fee or internet handling charges that were paid for the booking, unless the Organizer chooses to refund the full amount including the fee. An Organizer can do so from its console where that is covered in its Event terms. If we cancel an Order because of our own error, a duplicate charge or a failed booking, we refund the fee too.

9.4 How and when refunds are paid? #

• Refunds go back to the original payment method. If that is not possible, we use another method that you agree to.
• Our organizer documentation indicates that an approved refund is processed to the original payment method in about 5 to 7 working days. Your bank or payment provider may need extra time after that.
• Payment gateway charges that the gateway does not return may be deducted from a refund where the law and the Organizer's policy allow it. We will tell you before you confirm.
• Refunds are shown in your account against the Order.

9.5 Coins, coupons and wallet items on refunds #

• Coins used on an Order that is refunded come back to your Coins balance. They keep their original expiry date.
• Coins and Rewards earned from an Order that is later refunded, cancelled or found to be abusive can be reversed. Referral Coins stay pending until the friend's booking is safe from refunds.
• A coupon used on a refunded Order is not always restored. The coupon's own terms say.

9.6 Chargebacks #

If you ask your bank for a chargeback instead of using our grievance process, we may suspend the Tickets and your account while it is reviewed, and we send the bank the records we hold. If the chargeback is found to be wrong, we may recover the amount and our costs. Please write to us first. We would rather fix it.

9.7 Organizer duty to refund #

An Organizer that cancels an Event, or breaches its own refund policy, must refund buyers. We can hold, set off or deduct amounts from the Organizer's payouts to fund those refunds. See Organizer terms.

10. Courses, on-demand content and online events #

10.1 Live online and hybrid events #

• One ticket, one seat, one device. Your ticket holds one live seat on one device. You join from your private connect page on ticketprix, after you prove who you are with a one-time code.
• No sharing. The meeting link is never shown to you and must not be passed on. A second device is refused unless the Organizer allows a takeover. Every join is logged, including time and device, and the Organizer can revoke a seat.
• Join links. Organizers connect Zoom, YouTube private streams, Microsoft Teams or Google Meet. Those platforms have their own terms and you agree to them when you join.
• Recordings. Whether a session is recorded, and whether a recording is shared, is the Organizer's decision. You must not record, copy, stream or share a session or a recording unless the Organizer allows it in writing.
• Your device and network. You need a suitable device and internet connection. We are not responsible for loss of access caused by your device, network or the third-party platform, or for the quality of the session.

10.2 Courses and on-demand content #

• What you buy. A course gives you access to its sections and lessons in My learning for the period the Organizer sets. Some courses have no end date. Access can end when the period ends or if access is withdrawn for a breach of these terms.
• Access states. My learning shows if your access is active, expired or withdrawn. You can still read your own notes and questions after access ends, but you cannot add new ones.
• Playback rules. Videos play inside the ticketprix player. Links expire in minutes, a watermark with your name can show over the video, and a limited number of streams can run at once for one learner (currently two). Videos cannot be downloaded. Resources such as notes and worksheets can be downloaded if the Organizer allows it. In the mobile app, screen capture is blocked while a lesson plays. No system can fully stop recording from outside the app. Do not try.
• Notes and questions. Your lesson notes are private to you. A question you send is visible to you and the Organizer only. Do not put personal or sensitive details in them that you do not want the Organizer to see.
• Certificates. Where a course offers one, you can claim it when you finish. The Organizer decides the completion rule.
• Organizer storage. Organizers keep course videos in their own cloud account or a video platform they connect. If an Organizer disconnects or loses its storage, lessons can stop playing until it reconnects. ticketprix is not responsible for the Organizer's storage.
• Refunds. A course refund follows the rule set for that course. In general the rule looks at how much of the course you have watched and how many days have passed since you bought it. My learning shows what the rule says for your booking. The Organizer's course terms apply.

11. Coins, offers, coupons, scratch cards, referrals and rewards #

11.1 ticketprix coins #

• You earn Coins from things like your first booking, daily rewards, quests, referrals and some Rewards. The Platform shows how many Coins an action earns.
• At checkout, 1 Coin is worth ₹1 against an Order, up to a limit that ticketprix sets and shows for each Order. The limit can change and can differ by Event. Older Coins are used first.
• Coins have no cash value. They cannot be withdrawn, transferred, sold or gifted. Coins come from ticketprix only, never from a brand.
• Coins can expire. Your Coins page shows how many expire soon. Expired Coins cannot be restored.
• Coins can buy store vouchers and be used with partners that accept them. They cannot buy plays on scratch cards, wheels or slots.
• Every change to your Coins shows in your coin activity.

11.2 Scratch cards, wheels, slots and daily rewards #

• Plays are earned from a paid booking or an action the Platform names. Plays cannot be bought with money or Coins.
• The server decides the result of a play when you play it. The result can be Coins, a brand offer, a voucher or a ticketprix offer. It is not skill-based and you pay nothing to play.
• A reward that you do not claim or play before it expires is lost.
• Daily rewards open once you pay for any ticket, course or online event that day. Free tickets do not count. A streak resets if you miss a day.
• Brands may sponsor rewards. A brand's offer is provided and honoured by the brand. Its terms are shown to you before you play. Sponsors do not issue Coins.

11.3 Referrals #

• When a friend joins with your referral link or code and pays for their first paid booking, you both earn Coins. The amount comes from the referral offer that is current at that time.
• Referrals may not be open in every region.
• Self-referrals, fake accounts, refunded bookings and bookings made only to earn Coins do not count.

11.4 Vouchers, partners and offers #

• Vouchers you buy with Coins and offers you win appear in your trophy room with a code and expiry. Codes stay hidden until you reveal them.
• A partner that accepts Coins gives a code that works for 10 minutes. A new code cancels the last one.
• Vouchers and offers from brands and partners are subject to their terms and their stock. If a partner's order fails, the Coins you spent are released.
• ticketprix coupons work at checkout on the Events they name.

11.5 Abuse, changes and revocation #

• We may refuse, cancel or reverse Coins, Rewards, plays, referrals and coupons that were earned by fraud, bots, duplicate accounts, self-referral, refund abuse, a technical fault or a breach of these terms.
• We may change, pause or end any reward programme, or change how Coins are earned or used. Where we change how Coins already in your balance work, we will give notice, and we will not take away Coins that you already earned fairly without a reason in this section or a legal reason.
• Rewards may be affected by tax or law. You are responsible for any tax on a benefit you receive, where the law says so.

12. Organizer terms #

12.1 Your account and verification #

• You must complete verification (KYC) before you can receive payouts. We may ask for your legal name, GSTIN where you have one, PAN, bank account details, and identity verification, which can include Aadhaar-based verification where the law allows. We use trusted verification providers.
• Keep your details current. We may suspend payouts if verification is missing, fails or becomes out of date.
• You may add team members and give them roles. You are responsible for what they do and for removing access when they leave.

12.2 Your listing #

• Everything you publish must be accurate, complete and lawful: name, date, time, venue, line-up, ticket types, prices, what is and is not included, age and entry rules, and your cancellation and refund policy.
• You must have the rights to the Event and to every image, logo, music, name and other material you use.
• You must hold every licence, permit and approval you need to run the Event and sell Tickets. This can include police and local authority permissions, fire and safety clearances, venue consent, performance and music licences, excise permissions for alcohol, and trade licences. You must show them to us on request.
• You are responsible for the safety of attendees, the venue, crowd control, medical cover, and compliance with all laws.
• Keep to the capacity of the venue. Do not sell more Tickets than the venue can lawfully hold.
• Tell us at once if an Event is cancelled, postponed, moved or materially changed.

12.3 Pricing and ticket integrity #

• Show the real price. Do not hide mandatory charges, inflate a strike-through price, or change a price in a way that misleads buyers.
• Sell only genuine Tickets. Do not sell the same seat twice, create fake demand, or use the Platform for false sales, wash trades or money movement that is not a real sale.
• Do not sell Tickets outside the Platform in a way that causes double-booking or breaks the capacity you set.

12.4 Plans, fees and settlements #

• ticketprix offers Free, Pro and Max plans. The pricing page sets out the monthly price, the commission, the Convenience Fee and who pays it, and the add-ons. Prices on it do not include GST. The pricing page at the time of your Order or plan change applies.
• We charge the fees that apply to your plan. We may deduct them from the money we collect for you before we pay you.
• Payouts. We pay you the amount we collected for your Orders, less fees, taxes we must collect or deduct, refunds, chargebacks, and any other amount you owe us. Standard settlement is made after the Event. Organizers with a track record can qualify for earlier or split settlement, based on a credibility score that looks at things like delivered shows, refunds, chargebacks and KYC. We decide who qualifies and may change or withdraw early settlement at any time.
• Holds and reserves. We may delay or hold payouts, or keep a reserve, where we reasonably suspect fraud, where there is a dispute, a likely cancellation, an unusual refund or chargeback rate, missing verification, a legal order, or a risk to buyers. We will tell you why where the law allows.
• Set-off. We may set off amounts you owe us, including refunds we paid on your behalf, against your payouts or any other amount we hold for you.
• Split payouts. If you set up a split to artists, venues or partners, you tell us who gets what. You are responsible for that split and for the tax on it.
• Accounts and statements. Your console shows Orders, refunds and settlements. Check them and tell us within a reasonable time about anything that looks wrong.

12.5 Tax #

You are responsible for your own taxes, including GST, income tax and any other levy on your Event and your income. Where the law requires us to collect or deduct tax at source, we do so and pay it to the authority. Tax invoices for Tickets are issued in the way the Platform shows for your account. If you use your own series, you are responsible for it. Invoices for our fees are issued by ticketprix.

12.6 Refunds and cancellations #

• Set a clear cancellation and refund policy for each Event. Follow it.
• If you cancel an Event, or an Event does not take place as sold, you must refund buyers as your policy says and as the law requires. You bear the cost, including payment charges.
• We may refund buyers and recover the amount from you if you do not.

12.7 Your own payment gateway #

On plans that allow it, you can connect your own payment gateway so that Ticket money settles to your own bank account. In that case you hold the agreement with the gateway, you are responsible for its terms, onboarding, fees, settlements, refunds and chargebacks, and we charge the per-ticket gateway usage fee that the pricing page shows. We may switch off the option if the gateway is misused or if there is a fraud risk.

12.8 Attendee data #

• When someone books your Event, you receive the details you need to deliver it, such as the name, contact details, Ticket and Order information and any answers on your forms. You are a separate controller (data fiduciary) of that data.
• Use it only to run the Event, serve the attendee, meet legal duties, and keep people safe. Do not sell it, share it for unrelated purposes, or add people to marketing without a valid basis and consent.
• Keep it secure, delete it when you no longer need it, and respond to attendee requests about it.
• Your own privacy notice must be available to attendees.

12.9 Messages to attendees #

• Messages you send through the Platform, including WhatsApp, email, SMS and broadcasts, must be lawful, truthful and sent only to people who have agreed to hear from you, or about the Event they booked.
• Follow the WhatsApp Business policies, telecom regulations such as the TRAI rules on commercial messages, and the Information Technology Act, 2000. Honour opt-outs immediately.
• No spam, no misleading content, no content about competing Events in a way that breaks the rules, and no messages that promote anything banned in Acceptable use.
• Where ticketprix runs a broadcast on your behalf, we send it to opted-in buyers and you do not see their contact lists.
• You can send M-tickets and invoices from your own WhatsApp number and email address on plans that allow it. You are then responsible for those channels and the messages sent through them.

12.10 AI features #

Imai can read a poster, draft an Event page, tickets, descriptions, pricing suggestions, promotion plans and website changes. These are drafts and suggestions. You must review them. You are responsible for everything you publish, including AI-generated text and images, and for checking that it is true, lawful and that you have the rights to it. Imai does not guarantee sales, prices or results.

12.11 Tracking and integrations #

On plans that allow it, you can add your own Meta Pixel, Google Analytics 4, Google Tag Manager or similar tag to your event page. You then collect data about visitors to it, and you are responsible for notices and consent for those tags. You can also connect third-party tools such as Zoom, Microsoft Teams, Google Meet, YouTube, Zoho, WhatsApp and calendars. Their terms apply to your use of them.

12.12 Events and items we do not allow #

You must not list, and we may remove, anything that is unlawful, unsafe, fraudulent or against the Community guidelines. This includes Events that promote violence, hatred or discrimination, sexual exploitation, illegal gambling or betting, illegal drugs, weapons, counterfeit goods, human trafficking, animal cruelty, pyramid or multi-level schemes, misleading investment offers, or anything that breaks Indian law or the law where the Event takes place.

12.13 Your liability #

As between you and us, you are responsible for the Event, the venue, safety, the content, the refunds, and claims from attendees about them. See Indemnity.

13. Advertiser and brand terms #

13.1 Account and billing #

• Open an ads account with a verified WhatsApp or email code. Organizers can switch to ads from their account. We may ask for business proof and verification.
• Ads are paid from a prepaid wallet. You add money to it, and you can set auto top-up. Charges come out of the wallet. Ads pause when the wallet reaches zero, so you are not charged beyond your funds.
• We issue GST invoices for amounts you pay. You are responsible for giving us correct billing and tax details.
• Rates, bidding or pricing models (for example pay for clicks, redemptions or fixed slots) are shown in the ads console when you set up the campaign. Cancelling and refunds for unused wallet money are handled as the console shows and as the law requires. Write to brands@ticketprix.com if you want to close your account and have a balance.

13.2 Placements #

Ads can appear on the home page and city pages, event pages, search results, the Book Now panel, checkout, the booking confirmation page, inside rewards (scratch cards, wheels, slots, daily rewards), in popups and stories, and in emails, M-tickets and newsletters. Some placements are limited to certain cities, audiences or dates. We choose where and when ads run within your settings, and we may limit how often an ad shows to one person.

13.3 Review, approval and appeals #

• A person reviews every ad against our policy before it runs, and again after material changes. Agents and tools may help, but a person checks.
• We can approve, reject, pause, limit or remove any ad, offer or campaign at any time, for example if it breaks the policy, is reported, breaks a law or harms buyers or the Platform. We tell you the exact reason if an ad is not approved.
• You can appeal a rejection or a takedown by replying to the notice or writing to brands@ticketprix.com. We re-review it and tell you the result.
• Approval is not a legal opinion. You remain responsible for your ad.

13.4 Your ad content and legal duties #

• Ads must be true, not misleading and fair. You must be able to prove any claim you make. You must follow the Consumer Protection Act, 2019, the Guidelines for Prevention of Misleading Advertisements and Endorsements for Misleading Advertisements, 2022, the ASCI Code, and all laws and regulator rules for your sector.
• You must have the rights to every image, logo, music and name in your ad, and consent from every person shown in it.
• Offers must be real and honoured. Show the full terms. A coupon or reward you put in the Platform is provided and honoured by you, and you stay responsible for fulfilling it.
• If you use AI-generated creatives, you must check them and you are responsible for them.
• Ads that use a creator or endorser must carry the disclosure required by law and ASCI, such as a clear paid-partnership label.

13.5 Prohibited and restricted ads #

These ads are not accepted:

• Alcohol, drugs and tobacco, including surrogate ads for them.
• Illegal products or services, weapons, counterfeit goods, and anything that promotes violence, hatred or discrimination.
• Illegal gambling or betting, misleading get-rich or investment schemes, and multi-level or pyramid schemes.
• Adult or sexually explicit content, and anything that sexualises or targets children.
• Misleading health or cure claims, and false or hidden pricing or offers.
• Anything that goes against the Community guidelines or this policy.

These ads need proof or extra conditions before they run:

• Real estate ads must show their RERA registration number.
• Hospitals, clinics, finance and insurance ads need proof of registration.
• Other regulated categories need the licence, approval or disclaimer the law requires.

Brands that sell alcohol or drugs, and other restricted brands, also cannot accept ticketprix coins.

13.6 Labels and user controls #

• Every ad is labelled Sponsored, with a Why this ad link, a Report this ad link and, for signed-in people, a link to hide ads from that advertiser. You agree to that. We do not allow ads to hide or imitate the label.
• People can turn off personalised ads and popups, and choose whether to get offers by email or WhatsApp, from Ads and offers preferences in their account. You must respect those choices where they affect delivery.
• ticketprix may also run its own house ads in any slot, including unsold slots, and may show them instead of or beside yours.

13.7 Results, invalid traffic and make-goods #

• We do not promise impressions, clicks, bookings, sales or any return. Estimates and tips are not guarantees.
• We may detect and remove invalid or fraudulent activity, such as bots, accidental clicks, repeated clicks and fake claims. We may not charge for it, and we may correct charges after the fact.
• If an ad does not run as booked because of our fault, our remedy is to run it again or credit your wallet for the part that did not run. Any other claim is limited as set out in Limitation of liability.
• Reports show impressions, clicks, claims, redemptions, leads and bookings by city, placement and day. Our numbers are the numbers for billing.

13.8 Data and measurement #

You receive reports in aggregate form. We do not give you personal data about the people who see your ads. If a person claims your offer, enters a lead form or contacts you, the data they choose to give you is yours to handle under law, and you must use it only for that purpose. You may not try to identify people from reports, use cookies or pixels on ticketprix pages unless we agree, or combine our data with other data to identify a person.

13.9 Brand safety #

Ads can appear beside Events and Content that we do not control. We use policy and review to keep the Platform safe, but we cannot promise that an ad will never appear next to content you dislike. Tell us and we will act where our policy says we should.

14. Creator and influencer terms #

• Eligibility. You need a public YouTube, Instagram professional or Facebook page account, and you must connect it. We read followers, reach, engagement and audience details from your own accounts. You must not fake, buy or inflate any of them.
• Requests and quotes. Brands and Organizers post requests. You choose which to quote. Before you send a quote you see the platform fee and what lands in your wallet. The fee, plus GST on it, is taken from your quote.
• Deals. Each deal has a brief, a draft step, an approval step and a posting step. Post only after the brand or Organizer approves the draft. Use the tracking link, code or QR we create for the deal.
• Disclosure. You must clearly disclose paid or sponsored promotion, using the label in the brief, such as paid partnership, as the Guidelines for Prevention of Misleading Advertisements and Endorsements for Misleading Advertisements, 2022 and the ASCI Code require. You must not make claims about a product or Event that you do not honestly believe or cannot back up.
• Payment. The brand's funds are reserved when you are hired. After the brand or Organizer confirms that the work is complete, your earnings go to your wallet and you can withdraw to your bank. Invoices and a fee breakdown are shown for each deal. Taxes are your responsibility, and we deduct tax where the law requires.
• Disputes. If you and a brand disagree about the work, our team reviews the deal records and decides how reserved funds are released. Our decision is final for the Platform, but does not limit any right you have under the law.
• Content licence. You keep ownership of your content. You give the brand or Organizer the licence the deal states, and you give ticketprix a licence to show, share and report on the content and results on the Platform and in our own channels, for as long as the deal and any usage period run.
• Conduct. No fake engagement, no misleading or unsafe content, no promotion of alcohol or drug brands or anything in Acceptable use, and no taking a deal off the Platform to avoid fees.
• Ratings. Past deals, ratings and accolades show on your profile. We may remove false or abusive ratings.

15. Partner and affiliate terms #

15.1 Affiliate partners #

• You complete KYC and sign the affiliate agreement before you earn. The agreement and the partner portal set your tier, commission and payout rules. Those prevail over this summary.
• Your commission is a share of what ticketprix earns on the Events and Organizers attributed to you. It becomes available in your wallet after the Organizer's settlement for that Event is fully released, and you can ask to withdraw to your bank. Tiers can change on the basis the agreement sets.
• Commission can be reduced or reversed for refunds, chargebacks, cancelled Events, fraud, self-dealing or breach.
• There is no fee to join.

15.2 Country and channel partners #

Country and channel partners run ticketprix in a market under a written contract. The contract sets the revenue split, billing, payment gateway, data handling, marketing, local compliance and the term. ticketprix remains the brand buyers see.

15.3 Coin and voucher partners #

• Partners who accept ticketprix coins or supply vouchers connect through signed APIs with locked IP addresses. Calls carry your key, a timestamp and a signature. Keep keys secret.
• Redeemed Coins are settled in rupees on a regular cycle with a statement. Reversals are handled as the agreement says.
• Vouchers and items must be real, in stock, and as described. If you fail to deliver, the buyer's Coins are released.
• Limits on redemptions apply. Alcohol, drug and other restricted brands cannot accept Coins.

15.4 Conduct for all Partners #

• Do not mis-sell. Do not make false claims about ticketprix, fees, settlements, results or approvals. Do not promise things only we can promise.
• Do not use spam, misleading ads, fake accounts, cookie stuffing, or paid search on our brand terms unless we agree.
• Comply with law, including data protection and anti-bribery laws. Do not offer or take improper payments.
• Do not speak for ticketprix or sign anything for ticketprix unless the contract says you may.
• We may suspend a Partner and withhold unpaid amounts that are linked to a breach. Either side may end the relationship as the agreement says.

16. Organizer websites, white-label and API use #

• Websites. A website for your organization or an Event runs on ticketprix infrastructure. We host, secure and scale it. You choose a template, your events and tickets fill in from the publisher console, and Imai can change it when you ask. A change goes live only when you approve it.
• Your content. You are responsible for everything on your website, for its legal pages (such as your own privacy notice and terms), and for any tags you add. The site must follow Acceptable use.
• Sales on your site. Orders placed on your site are Orders on the Platform. These terms apply to them, and every sale, attendee and payout also appears in your ticketprix dashboard. Buyers on your site contract with you for the Event.
• Domains. You must own or control a domain you connect. We may remove a domain that is misused. Extra domains and removal of the "Powered by ticketprix" mark are options on some plans.
• Branding. Your website may show ticketprix branding unless your plan lets you remove it.
• APIs and keys. API keys and secrets are confidential. You are responsible for everything done with them. Do not exceed rate or usage limits, probe or attack the Platform, or use the API to build a competing service.
• Availability. We aim for a reliable service but do not promise uninterrupted access. We may change or retire features, with notice where we reasonably can.

17. Acceptable use #

You must not, and must not help anyone to:

• Break any law, or post anything unlawful, defamatory, obscene, harassing, hateful, or that violates someone's privacy or rights.
• Pretend to be another person or organization, or give false details.
• Use the Platform for fraud, money laundering, phishing, scams, or to take money or data by deceit.
• Buy or sell Tickets in breach of the section on Transfers, resale and black-marketing.
• Use bots, scripts, scrapers or automated tools to book, collect data, or load the Platform, except through an API we give you.
• Abuse offers, Coins, referrals, coupons, scratch cards or reviews, including with several accounts or fake bookings.
• Interfere with the Platform, bypass security or access controls, or reverse engineer it, except where the law allows.
• Share access to course, online event or account areas, or copy, record or redistribute protected content.
• Send spam or unsolicited messages, or send marketing messages without consent.
• Upload malware or anything that harms the Platform or other people's devices.
• Post content that is harmful to children, or sexual content involving minors, in any form.
• Post content that threatens India's unity, security or public order, or that the Information Technology Act, 2000 and the Intermediary Rules make unlawful.
• Do anything the Community guidelines say should be reported, blocked or restricted.

If you do, we may remove content, cancel Tickets or Rewards, withhold payouts, suspend or end your account, and report it to the authorities where the law needs it.

18. User content and licences #

• You keep your rights in your Content. You are responsible for it and for having the rights to it.
• You give ticketprix a non-exclusive, worldwide, royalty-free licence to host, store, copy, reformat, display, distribute and promote your Content on the Platform and in our own channels (including social media, newsletters and ads for the Event), for as long as it is on the Platform and for a reasonable time after, so that we can run the services. Business Users who list Events, ads or profiles give this licence for that purpose.
• Reviews, ratings and public comments you post may be shown with your name. Do not post personal or sensitive information about others.
• We may review, refuse, edit for format, or remove Content that breaks these terms or the law. We do not have to host or review any particular Content.
• Private notes and course questions are visible only as the Platform says (your notes only to you, your questions to you and the Organizer).
• You may give us feedback and ideas. We may use them without paying you or crediting you.

19. Intellectual property #

• The Platform, its software, design, text, graphics, logos, the ticketprix name, Imai, Idhal and all related rights belong to Sporfy Technologies Private Limited or its licensors, and are protected by laws such as the Copyright Act, 1957 and the Trade Marks Act, 1999.
• We give you a limited, personal, non-exclusive, non-transferable, revocable right to use the Platform as these terms allow.
• You must not copy, scrape, modify, distribute, sell, reverse engineer or build on the Platform, or use our name, logos or marks, except as these terms or a written agreement allow. Business Users may use ticketprix marks to say they sell or advertise on ticketprix, following our brand rules.
• Event pages, images, names and material of Organizers, Brands and Creators belong to them or their licensors.
• If you think something on the Platform infringes your rights, use the takedown procedure.

20. AI assistants and automated decisions #

• Idhal helps buyers find Events, answers questions and helps with bookings in chat, including on WhatsApp. Imai helps Organizers and Brands build pages, tickets, campaigns, creatives and websites by chat or voice.
• AI answers are generated automatically. They may be incomplete, out of date or wrong. For the facts of an Event (price, time, venue, rules, refunds), the Event page and the Organizer's terms are what count.
• An AI assistant cannot change these terms, promise a refund, or make an exception on behalf of ticketprix or an Organizer. A human decides refunds and disputes.
• Chats with the assistants are stored and may be reviewed to answer you, to improve the service and to keep the Platform safe. Do not share sensitive information in a chat. See the Privacy Policy.
• We use automated checks in some places, for example to spot fraud and refund abuse, to rank search results and ads, to check ads as part of their review, and to work out an Organizer's credibility score. If an automated decision affects you in a significant way, you can ask us to review it by writing to support@ticketprix.com. A person will look at it.
• The results of scratch cards, wheels and slots are drawn by our servers.

21. Third-party links and services #

The Platform links to and works with other services: payment gateways, maps, video and meeting platforms (Zoom, YouTube, Microsoft Teams, Google Meet and others), social platforms, Organizer and Brand websites, and partner offers. We do not control these. Their terms and privacy policies apply when you use them. We are not responsible for what they do, what they show, or for losses you suffer from using them, except where the law says we are.

22. Privacy and communications #

• The Privacy Policy forms part of these terms. It explains what data we collect, why, who receives it, and your choices.
• Service messages. We send messages that you need: sign-in codes, Order confirmations, Tickets, reminders, changes to an Event, refunds, invoices and security alerts. We send them by email, SMS, WhatsApp, RCS and in-app or push notifications. You cannot opt out of these while you hold an Order or an account.
• Promotional messages. We send offers, new Event alerts and ads only if you agreed (for example by ticking a box at sign-up or checkout) or the law allows. You can say no or turn them off at any time: reply STOP or use the opt-out in the message, use the unsubscribe link in an email, or change your choices in Ads and offers preferences in your account.
• WhatsApp. If you opt in, we send WhatsApp messages from our official WhatsApp Business account named Sporfy Technologies Private Limited. You can opt out in the chat or in your preferences.
• By continuing to checkout you also agree that we may send you service messages by SMS, RCS, WhatsApp and email about your Order.

23. Disclaimers #

• The Platform is provided "as is" and "as available". To the extent the law allows, we give no warranty that it is uninterrupted, error-free or secure, or that content is accurate.
• We do not organise, control or guarantee Events, courses, online sessions, ads, offers, creators or partner products. The Organizer, Brand, Creator or Partner is responsible for its own.
• ticketprix is not responsible for injury, loss, damage, theft or delay at or because of an Event, venue or session, or for natural calamity or other causes beyond reasonable control.
• We do not promise that Ticket prices, availability or seat plans shown are error-free. We correct errors as soon as we see them.
• Nothing here limits any right you have as a consumer that cannot be excluded by law.

24. Limitation of liability #

• To the fullest extent the law allows, ticketprix and its directors, employees and affiliates are not liable for indirect, incidental, special, consequential or punitive loss, or for loss of profit, revenue, goodwill, data or opportunity, even if we were told it might happen.
• Buyers. Our total liability to you arising from an Order or from the Platform is limited to the amount you paid for the Order concerned.
• Business Users. Our total liability to you arising from or relating to the Platform in any twelve months is limited to the fees you paid to ticketprix in the twelve months before the event that led to the claim.
• None of this limits liability that cannot be limited by law, including liability for fraud or wilful misconduct, for death or personal injury caused by our negligence, or the rights you have under the Consumer Protection Act, 2019.
• Nothing makes ticketprix liable for the acts of an Organizer, Brand, Creator, Partner, venue or other third party, except where the law says it must.

25. Indemnity #

You agree to defend, indemnify and hold harmless ticketprix, its affiliates and their directors, employees and agents from claims, losses, liabilities, penalties and reasonable costs (including legal fees) that arise from:

• your breach of these terms or the law;
• your Content, Event, listing, ad, offer, campaign or website, including claims that they are false, unlawful or infringe someone's rights;
• for Organizers: the Event, its safety, licences, refunds, tax and your dealings with attendees and venues;
• for Brands, Creators and Partners: your claims, endorsements, products, offers, and your dealings with buyers and others;
• your misuse of the Platform, API keys or payment methods.

This section applies to Business Users and, for breach of the law or of these terms, to Buyers. It does not take away a Buyer's consumer rights.

26. Suspension and termination #

• We may suspend, limit or end your access, cancel Tickets, Rewards or Coins, remove Content, and withhold or reverse payouts if you breach these terms or the law, if we suspect fraud or abuse, if a law or authority requires it, or to protect buyers, Organizers or the Platform. Where we reasonably can, we will tell you why.
• You may stop using the Platform and close your account at any time. For Business Users, ending the relationship does not cancel Orders that are in progress. You must still deliver Events already sold or refund them.
• When an account ends, rights that are meant to continue do continue. This includes payment obligations, licences needed to run past Orders, the sections on liability, indemnity, governing law and disputes, and any law that requires us to keep records.
• If you think we suspended your account by mistake, write to support@ticketprix.com and we will review it.

27. Grievance redressal and takedown #

27.1 Grievance Officer #

As required by the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (the Intermediary Rules) and the Consumer Protection (E-Commerce) Rules, 2020, our Grievance Officer is:

Name

Muthaiah Thiagarajan

Phone

044 40115066

Email

muthu@sporfy.com

Company

Sporfy Technologies Private Limited, Sporfy Activity Centre (SAC01), opp. to MNC Matriculation School, Velayutham Nagar, Muthalipalayam, Neelambur, Tamil Nadu 641407

27.2 How we handle a complaint? #

1. Tell us what happened. Include your name, the mobile number or email on your account, the Order number if there is one, what you want us to do, and any screenshots or documents. For a complaint about a refund or an Event, please contact the Organizer first where you can, and tell us if it did not help.
2. We acknowledge your complaint within 48 hours of receiving it. This is the period set by the Consumer Protection (E-Commerce) Rules, 2020.
3. We look into it and may ask you or the Organizer for more information. We aim to resolve and tell you the result within one month of receiving it, as those Rules require.
4. If you are not satisfied, you can reply to ask for review by a senior person. You can also approach the National Consumer Helpline (1915) or the consumer commission, as the Consumer Protection Act, 2019 allows, or any other authority the law names.

For everyday help you can also use support@ticketprix.com, the WhatsApp support line or the phone line shown in the contact section. The Grievance Officer is the formal route for complaints under the rules above.

27.3 Reporting unlawful or infringing content #

• Report any Content that you think is unlawful, infringing, harmful or against the Community guidelines to the Grievance Officer. For an ad, use Report this ad under the ad.
• In your report give: the page address or description of the Content; what is wrong and which law, right or rule is affected; who you are, and how to reach you; and a statement, made in good faith, that the information in the report is correct and that you are the right owner or authorised person (for an infringement).
• We acknowledge complaints about content within 24 hours and aim to deal with them within 15 days, as the Intermediary Rules provide. Where a complaint is about content that exposes a person's private parts, shows nudity or sexual acts, or impersonates a person, we act on it within 24 hours of receiving it.
• We act on court orders and notices from the appropriate government or its agency within the time the law sets.
• We may remove or disable Content first and look into it after. We may tell the person who posted it, and give them a chance to reply.
• If we remove or limit your Content and you disagree, you can ask us to review it. You may also appeal to the Grievance Appellate Committee under the Intermediary Rules where they apply.
• We may end the accounts of people who repeatedly infringe the rights of others.

28. Governing law and disputes #

• These terms, the Privacy Policy and any dispute connected with the Platform are governed by the laws of India.
• The courts at Bengaluru have exclusive jurisdiction over any dispute arising out of or connected with these terms or the Platform.
• Please use the grievance process first. Most issues can be settled that way.
• Nothing here takes away a right you have as a consumer under the Consumer Protection Act, 2019, including the right to approach a consumer commission that has jurisdiction in your case.
• If you use the Platform from outside India, you are responsible for following your local laws where they apply.

29. Changes to these terms #

• We may change these terms to reflect new products, changes in law, or how the Platform works. The version number, the effective date and the last updated date are at the top of this page.
• For a material change we give reasonable advance notice, by email, in the Platform, or by a notice on this page. Other changes apply when they are posted.
• If you keep using the Platform after the effective date, you accept the new terms. If you do not agree, stop using the Platform and close your account.
• An Order is governed by the terms that applied when you placed it, unless the law requires otherwise.
• Earlier versions are available on request.

30. Notices and general terms #

• Notices to you. We may give notice by email, SMS, WhatsApp, an in-app message or a notice on the Platform, using the details on your account. Notice is given when we send it.
• Notices to us. Write to the contact details below. For legal notices, write to the registered office address with a copy by email.
• Severability. If a part of these terms is held invalid, the rest stays in force, and the invalid part is replaced with the closest valid one.
• No waiver. If we do not enforce a right straight away, we do not give it up.
• Entire agreement. These terms, the documents they refer to, and any signed agreement with you are the whole agreement between us about the Platform. They replace earlier terms, including earlier versions of the ticketprix Terms of Service.
• Assignment. You may not transfer your rights under these terms without our consent. We may transfer ours to a group company or to a buyer of the business, with notice to you where the law requires it.
• Relationship. Nothing here makes you our partner, agent or employee, except that we act as the Organizer's payment collection agent as stated above.
• Language. If these terms are translated, the English text prevails.
• Force majeure. Neither side is liable for delay or failure caused by something beyond reasonable control, but this does not excuse a duty to pay money that is due.

31. Contact us #

Company

Sporfy Technologies Private Limited (ticketprix)

Registered office

Sporfy Activity Centre (SAC01), opp. to MNC Matriculation School, Velayutham Nagar, Muthalipalayam, Neelambur, Tamil Nadu 641407

Support and technical help

support@ticketprix.com

General enquiries

hello@ticketprix.com

Brands and advertising

brands@ticketprix.com

Partners

partners@ticketprix.com

Phone

044 40115066, Monday to Saturday, 10 AM to 6 PM Indian Standard Time

WhatsApp support

+91 8925890714

Grievance Officer

Muthaiah Thiagarajan, 044 40115066, muthu@sporfy.com

For help with an Order, you can also open Help and policies in your account, or contact us.